Guarantee Policy

Spa Supreme is the trading name of JMF ECOMMERCE LTD, a company registered in England and Wales under company number 16939103.

Product Guarantees and Warranties

Products sold by Spa Supreme may be supplied with a manufacturer's or supplier's guarantee or warranty. The length and terms of this cover can vary depending on the product, brand and manufacturer.

Where a specific guarantee or warranty applies to a product, the applicable details may be provided on the product page, within the product documentation or confirmed by Spa Supreme.

A manufacturer's or supplier's guarantee is provided in addition to your statutory rights and does not replace or reduce those rights.

What a Product Guarantee May Cover

The exact coverage depends on the guarantee or warranty applicable to the individual product.

Depending on the product and manufacturer, cover may include certain manufacturing defects, structural faults or component failures occurring during the applicable guarantee period.

Normal wear and tear, accidental damage, misuse, improper installation, failure to follow applicable care or maintenance instructions, or unauthorised alterations may not be covered by a manufacturer's or supplier's guarantee.

Any exclusions will depend on the terms applicable to the individual product.

Faulty, Damaged or Misdescribed Goods

Your statutory rights are separate from any manufacturer's or supplier's guarantee.

Nothing in this policy limits or excludes your statutory rights in relation to goods that are faulty, damaged, not as described or otherwise do not conform to the contract.

Where applicable, statutory remedies may include repair, replacement, a price reduction or refund in accordance with UK consumer law.

Making a Guarantee or Warranty Claim

If you believe there is a fault with your product, please contact Spa Supreme and provide:

• Your name and order number
• A description of the issue
• Photographs or videos showing the fault where appropriate
• Any other information reasonably required to assess the claim

We will review the information provided and advise you of the next steps. Where the product is covered by a manufacturer's or supplier's warranty, we may liaise with the relevant supplier or manufacturer as part of the claim process.

Contact Us

Spa Supreme
JMF ECOMMERCE LTD
Company number: 16939103
Registered office: 128 City Road, London, EC1V 2NX, United Kingdom

Email: contact@spasupreme.co.uk
Phone: +44 330 122 0833

Customer Support:
Monday–Friday: 9:00 AM–6:00 PM
Saturday & Sunday: Closed
Time zone: Europe/London