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Terms of service

Terms of Service

Last updated: 13 October 2026

These Terms of Service apply to your use of spasupreme.co.uk and to purchases made from JMF ECOMMERCE LTD, trading as Spa Supreme.

Please read these Terms together with our Shipping Policy, Return and Refund Policy, Privacy Policy and Cookies Policy.

Nothing in these Terms limits or excludes any rights that cannot lawfully be limited or excluded under UK consumer law.

1. Business Information

Legal company name: JMF ECOMMERCE LTD
Trading as: Spa Supreme
Company number: 16939103
Registered in: England and Wales
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email: contact@spasupreme.co.uk
Phone: +44 330 122 0833

2. About Our Products

Spa Supreme offers products including massage chairs, indoor and outdoor furniture, saunas, ice baths, cold plunges and related home, comfort and wellbeing products. Our available product range may change over time.

The relevant product page provides the applicable product description, specifications, dimensions, materials, available options, price, warranty information and any product-specific delivery or installation information.

Product images form part of the product information, but photography, lighting and screen settings may affect how colours and finishes appear. Customers should review the complete product information, measurements, selected options and access requirements before placing an order.

Unless expressly stated otherwise, products are offered as general consumer products and are not presented as medical devices, medical treatments or substitutes for professional medical advice.

3. Website Use

You may use this website only for lawful shopping and information purposes. You must not misuse the website, interfere with its operation, attempt unauthorised access, introduce malicious code, submit false or misleading information, infringe another person's rights or use the website for fraudulent or unlawful activity.

You are responsible for keeping any account credentials confidential and for providing complete, current and accurate order, contact and delivery information.

4. Orders and Contract Formation

Submitting an order constitutes an offer to purchase the selected products and services. An automated order acknowledgement confirms that we have received the order but does not by itself mean that the order has been accepted.

A contract is formed when we confirm that the order has been accepted or dispatched. Where an order requires supplier confirmation, custom preparation, installation scheduling or delivery availability checks, acceptance may remain subject to those checks.

We may refuse or cancel an order before acceptance where:

  • Payment has not been authorised.

  • The product is unavailable.

  • Delivery is unavailable to the supplied address.

  • Required information cannot reasonably be verified.

  • The price or product information contains an obvious error.

  • An optional service cannot be provided at the delivery address.

  • We reasonably suspect fraudulent or unlawful activity.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

5. Prices and Payment

Product prices are displayed and charged in pounds sterling (GBP). Any applicable product price, delivery charge, optional installation charge and order total will be displayed before the order is submitted.

Spa Supreme does not apply one general delivery charge to every product. Delivery charges depend on the applicable product group, order value, delivery destination and selected service. Full information is available in our Shipping Policy.

Installation, assembly, Room of Your Choice delivery and similar enhanced services are not included unless expressly stated as included or separately agreed and paid for.

Available payment methods are shown at checkout. Payment must be authorised before an order can be accepted. Payments are processed through Shopify and the applicable payment provider.

We will never ask customers to send complete payment-card details by email or through a website contact form.

If an obvious pricing error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive a refund.

6. Product Availability

All products and services are subject to availability. Adding a product to the cart does not reserve it.

If an ordered product or selected service becomes unavailable, we will contact you. Where we cannot provide an acceptable alternative or fulfil the order, the applicable amount paid will be refunded.

7. Delivery Area

Spa Supreme currently delivers to eligible addresses within Great Britain, subject to the delivery arrangements applicable to each product category.

Delivery availability varies by supplier, product type and destination.

Our current standard delivery arrangements include:

  • Massage chairs: Eligible addresses in England, Wales and Scotland, subject to the applicable delivery charges and service availability.

  • Desser furniture: Eligible mainland Great Britain addresses, subject to restrictions for remote locations, the Scottish Highlands and offshore islands.

  • SaunaPlunge products: Free standard kerbside delivery to eligible mainland England addresses. Delivery to other destinations may be considered by quotation and must be confirmed before ordering.

We do not currently offer standard checkout delivery to Northern Ireland, British Forces addresses, the Republic of Ireland or other international destinations.

Customers requiring delivery to a location outside the applicable standard delivery area should contact Spa Supreme before placing an order. Any alternative delivery arrangement is subject to availability and written confirmation.

8. Order Processing and Delivery Times

Orders are normally processed within 1–2 business days after the order and payment have been confirmed.

Processing includes order verification and forwarding the order to the applicable supplier or fulfilment partner. It does not include dispatch, transit, supplier preparation, assembly, installation or delivery scheduling.

Business days are Monday to Friday and exclude UK public holidays. The applicable delivery estimate begins after the processing period.

Current estimated delivery arrangements include:

  • Massage chairs: Standard delivery normally takes 3–5 business days. Room of Your Choice delivery dates are normally allocated within 2–4 business days where that service is available and has been arranged.

  • Smaller furniture products: Estimated delivery within 5 business days.

  • Outdoor furniture products: Estimated delivery within 10 business days.

  • Larger indoor conservatory furniture: Estimated delivery within 10–20 business days.

  • SaunaPlunge products: Standard kerbside delivery is normally estimated within 10 days for eligible destinations.

A product-specific delivery time shown on the relevant product page applies where provided. Delivery dates and times are estimates unless we expressly agree to a guaranteed delivery date.

9. Massage Chair Delivery Services

Massage chair delivery services and charges depend on the delivery destination, order value and availability of the selected service.

Standard Doorstep Delivery

  • England and Wales: Free standard doorstep delivery to eligible addresses.

  • Scotland: Standard doorstep delivery costs £75 to eligible addresses.

  • Northern Ireland and British Forces addresses: Standard delivery is not currently available through our checkout.

Optional Room of Your Choice Delivery

Room of Your Choice Delivery is an enhanced service that must be arranged with Spa Supreme in advance. It is subject to delivery-address eligibility and supplier confirmation.

Where available, the following charges apply:

  • England and Wales: £75 for massage chairs priced below £1,999; free for eligible massage chairs priced at £1,999 or above.

  • Scotland: £150 for massage chairs priced below £1,999; free for eligible massage chairs priced at £1,999 or above.

Room of Your Choice Delivery is available only for eligible addresses in England, Wales and Scotland. It is not available for Northern Ireland or British Forces addresses.

This service is completed by a two-person delivery team and includes placement in the selected room, setup and a product demonstration, subject to safe and suitable access.

Customers wishing to arrange Room of Your Choice Delivery should contact Spa Supreme before ordering so that availability, access requirements and any applicable charges can be confirmed.

10. Furniture Delivery

Furniture delivery charges depend on the order value, product type and delivery destination.

For eligible mainland Great Britain addresses:

  • Orders below £100: £15 standard delivery.

  • Orders of £100 or more: Free standard delivery.

These arrangements apply to eligible mainland addresses in England, Wales and Scotland.

Delivery to the Scottish Highlands, offshore islands and other remote locations may be unavailable or require a separate quotation. Customers should contact Spa Supreme before ordering if they are unsure whether their address is covered.

Furniture delivery is not currently available to Northern Ireland, British Forces addresses, the Republic of Ireland or other international destinations through our standard checkout.

Smaller products may be delivered by parcel courier. Larger furniture orders may require a two-person delivery service, and the delivery carrier may contact the customer to arrange a delivery date.

Where a White Glove or enhanced delivery service is offered, its availability and any applicable conditions will be confirmed separately.

The applicable standard delivery charge will be displayed at checkout before the purchase is completed.

Full information is available in our Shipping Policy.

11. SaunaPlunge Delivery and Optional Installation

Eligible SaunaPlunge products receive free standard one-person kerbside delivery to eligible mainland England addresses.

Delivery to other destinations is not automatically included and may be considered by quotation. Customers should contact Spa Supreme before ordering to confirm whether delivery can be arranged and whether additional charges apply.

Someone must be available at the delivery address to meet the driver and assist with unloading.

Kerbside delivery does not include moving the product inside the property, assembly or installation.

Installation is optional and is not automatically included with free kerbside delivery. Where available, installation must be arranged and confirmed separately with Spa Supreme.

Current optional installation charges are:

  • 2-person sauna: £350

  • 4–6-person sauna: £500

  • Barrel sauna: £900

  • Ice bath: £500

All SaunaPlunge installation services require a two-person team. Barrel sauna installation requires a two-day build.

Installation availability is subject to the product, destination, property access, supplier arrangements and confirmation by Spa Supreme.

12. Delivery Access and Customer Responsibilities

Before placing an order, you are responsible for checking that the product dimensions and packaging dimensions are suitable for the delivery address and intended location.

You must ensure that doorways, gates, lifts, stairways, hallways, access roads and other access routes are suitable for the ordered product and selected delivery service.

Any known access restrictions must be disclosed before delivery. The delivery team or installer may be unable to complete the service where access is unsafe, unsuitable or materially different from the information provided.

Reasonable failed-delivery, redelivery or additional service charges may apply where delivery cannot be completed because of an incorrect address, unavailable recipient, unsuitable access or an undisclosed access restriction. Any applicable charge will be explained before redelivery or an additional service is arranged.

13. Separate Deliveries and Tracking

Products within the same order may be supplied by different suppliers or fulfilment partners. They may be dispatched separately, have different tracking details and arrive on different days according to the applicable delivery arrangement.

No additional delivery charge will be added after checkout solely because an order is divided into separate deliveries.

We send an order confirmation to the email address provided at checkout. Tracking information is sent when it becomes available and may also be checked through our Track Your Order page.

14. Delivery Delays and Risk

UK public holidays, seasonal closures, severe weather, carrier disruption, supplier delays, access problems or other circumstances outside our reasonable control may affect processing or delivery times.

If a material delay occurs, we will provide the available information and take reasonable steps to assist. This does not limit your legal rights where delivery is late or does not occur.

Risk of loss or damage remains with Spa Supreme until the goods are delivered into your physical possession or the possession of a person you identified to receive them, except where you independently appoint a carrier that was not offered by us.

Ownership of the goods passes after full payment has been received and the goods have been delivered.

15. Cancellations, Returns and Refunds

For most eligible goods purchased online, consumers may notify us of a change-of-mind cancellation within 14 calendar days beginning the day after delivery. After notifying us, the goods must be returned or made available for an agreed collection within a further 14 calendar days.

The following product-specific arrangements currently apply:

  • Massage chairs: An extended 28-day return-request period applies. A £150 collection charge applies to a non-faulty change-of-mind return.

  • Garden furniture: A change-of-mind return must be requested within 14 calendar days after delivery. The customer is responsible for the direct return or collection cost.

  • Standard, non-bespoke SaunaPlunge products: A change-of-mind return must be requested within 14 calendar days after delivery. The customer is responsible for the direct return or collection cost.

  • Other eligible products: A change-of-mind return must normally be requested within 14 calendar days after delivery. The customer is responsible for the direct return cost unless expressly stated otherwise.

Personalised, custom-made or genuinely bespoke products may not qualify for change-of-mind cancellation where the applicable statutory exception applies.

Returned goods should be kept in their original condition and include all supplied parts, accessories, controls, manuals and packaging where reasonably possible. A reasonable deduction may be made where the value of the goods has been reduced by handling or use beyond what was necessary to inspect their nature, characteristics and function.

For an eligible cancellation, refunds will be issued without undue delay and no later than 14 calendar days after we receive the returned goods or acceptable evidence that the goods have been sent back, whichever occurs first.

We do not offer direct exchanges.

Massage-chair return requests can be submitted through our Massage Chair Return Request Form.

For furniture, SaunaPlunge and other product returns, customers should contact contact@spasupreme.co.uk for instructions.

Complete return instructions, exclusions, collection charges and refund procedures are available in our Return and Refund Policy.

16. Faulty, Damaged, Incorrect or Misdescribed Goods

Goods must be of satisfactory quality, fit for their intended purpose and match their description.

If goods are faulty, damaged, incorrect, incomplete or not as described, please contact us promptly with your order number and relevant details. Photographs of the product, packaging, shipping label and visible damage may help us investigate.

Depending on the circumstances and the time since delivery, your legal remedies may include rejection, repair, replacement, a price reduction or a refund. UK consumers may have a short-term right to reject faulty goods within 30 days after delivery.

Where a return involving faulty, damaged, incorrect or misdescribed goods is accepted, Spa Supreme will cover the reasonable return or collection cost. These Terms do not limit your statutory rights.

17. Product Warranties

Some products include a supplier or manufacturer warranty. The applicable warranty period, coverage and conditions are stated on the relevant product page or warranty information provided with the product.

A manufacturer or supplier warranty is provided in addition to, and does not replace or limit, your statutory rights under UK consumer law.

18. Product Use and Safety

Products must be used only for their intended purpose and in accordance with all supplied instructions, warnings, assembly guidance, maintenance requirements and safety information.

Where professional installation is required or recommended, the product should not be used until installation has been completed correctly.

Stop using a product if it is damaged, operating unexpectedly or presents a potential safety concern. Product information provided through the website is general information and is not medical advice.

19. Intellectual Property

The website's text, design, graphics, logos, images and original content are owned by or licensed to JMF ECOMMERCE LTD and are protected by applicable intellectual-property laws.

You may view and use this website for personal, non-commercial purposes. You must not reproduce, distribute, modify, scrape, republish or commercially exploit protected website content without permission, except where the law permits.

20. Third-Party Services and Links

Our store uses third-party services for functions including website hosting, checkout, payment processing, fulfilment, delivery, tracking, forms and customer communication.

The website may also contain links to external websites. A third party's own terms and privacy information may apply to its services. We are not responsible for external content that we do not control, but this does not affect any responsibility we have for your order under applicable law.

21. Privacy

Our collection, use and protection of personal information are explained in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookies Policy.

22. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of your statutory rights or any other liability that cannot lawfully be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Products purchased as consumer goods are intended primarily for personal and domestic use. To the extent permitted by law, we are not responsible for business losses including loss of profit, revenue, contracts, data or business opportunity resulting from consumer use of the products.

23. Events Outside Our Reasonable Control

We are not responsible for delays caused by events outside our reasonable control. Where such an event affects an order, we will take reasonable steps to reduce its effect and contact you where appropriate.

Your statutory rights concerning late delivery, failed delivery, faulty goods or cancellation remain unaffected.

24. Complaints

To make a complaint, email contact@spasupreme.co.uk with your order number and a clear description of the issue.

We will normally respond within one business day. Where a complete response requires further investigation, we will acknowledge the complaint and explain when a fuller response can be expected.

25. Changes to These Terms

We may update these Terms to reflect changes to our products, services, delivery arrangements, policies, business operations or legal obligations.

The Terms in force when an order is accepted will normally apply to that order unless a change is required by law or agreed with you.

26. Severability and Waiver

If a court or relevant authority finds any part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

A delay or failure to enforce a right does not waive that right.

27. Governing Law

These Terms and contracts with Spa Supreme are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory legal protections available to you and may bring proceedings in the courts available under applicable law.

28. Contact Us

Legal company name: JMF ECOMMERCE LTD
Trading as: Spa Supreme
Company number: 16939103
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email: contact@spasupreme.co.uk
Phone: +44 330 122 0833

Support hours: Monday–Friday, 9:00 AM–6:00 PM
Saturday and Sunday: Closed
Time zone: Europe/London (GMT in winter and BST in summer)
Response time: Within one business day