Refund policy
Last updated: 13 August 2026
This Return and Refund Policy applies to orders placed with JMF ECOMMERCE LTD, trading as Spa Supreme, through spasupreme.co.uk and delivered within the United Kingdom. Nothing in this policy limits your statutory rights under UK consumer law.
Return and Refund Timeframes
- Return request: For an eligible change-of-mind cancellation, notify us within 14 calendar days after the day you receive the goods.
- Sending the item back: After notifying us, send the eligible goods back within a further 14 calendar days.
- Refund: We will issue an eligible refund within 14 calendar days after receiving the returned goods or, if earlier, acceptable evidence that the goods have been sent back.
Change-of-Mind Cancellations and Returns
For most products bought online, you may cancel your order without giving a reason by notifying us within 14 calendar days after the day you receive the goods.
If one order is delivered in separate parcels on different days, the cancellation period runs from the day after you receive the last item in that order.
After notifying us that you wish to cancel, you must send the eligible goods back within a further 14 calendar days.
How to Start a Return
To start a return, email contact@spasupreme.co.uk and include:
- Your order number
- The item you wish to return
- The reason for contacting us
- Your name and contact details
We will provide the applicable return instructions. Please contact us before posting a return so that we can identify the parcel correctly. This request does not affect your statutory rights.
Postal returns are accepted at:
Spa Supreme
JMF ECOMMERCE LTD
128 City Road
London EC1V 2NX
United Kingdom
Condition of Change-of-Mind Returns
You may inspect an item in the same way that you reasonably could in a shop. Please return the item with all supplied parts and, where reasonably possible, its original packaging.
You are responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics and functioning of the item.
Sealed Hygiene Products
Where a product is supplied sealed and is not suitable for return for health-protection or hygiene reasons, the change-of-mind cancellation right may not apply after the seal has been broken.
This exception does not affect your statutory rights if the item is faulty, damaged, incorrect, incomplete or not as described.
Return Shipping Costs
For a change-of-mind return or an ordering error, you are responsible for the direct cost of returning the item.
We recommend using a tracked postal service and keeping proof of postage. Acceptable evidence that the goods have been sent back may be used when determining the applicable refund deadline.
If an item is faulty, damaged on arrival, incorrect, incomplete or not as described, Spa Supreme will cover reasonable return costs. Contact us before returning the item so that we can provide the appropriate instructions or arrange a suitable return method.
Faulty, Damaged, Incorrect or Misdescribed Goods
Goods must be of satisfactory quality, fit for their intended purpose and match their description. If they do not, you may have legal rights to reject the goods, receive a repair or replacement, or receive a full or partial refund, depending on the circumstances and the time that has passed.
Where the UK short-term right to reject applies, it normally lasts for 30 days from delivery. Rights may continue after that period, including rights to a repair or replacement and, where the legal conditions are met, a price reduction or refund.
Email contact@spasupreme.co.uk with your order number and a description of the issue.
Photographs of the product, packaging and shipping label may help us assess damage, an incorrect item or missing contents. A lack of photographs does not by itself remove your statutory rights.
Refunds
For an eligible cancellation, we will refund the price paid for the returned goods.
If you cancel the entire order, we will also refund the standard outbound delivery charge you paid. If you selected a more expensive delivery service than our standard service, any amount above the standard delivery charge is not refundable unless required by law.
We will issue the refund to the original payment method without undue delay and no later than 14 calendar days after we receive the returned goods or, if earlier, after you provide acceptable evidence that the goods have been sent back.
We may withhold the refund until we receive the goods or receive acceptable evidence that they have been sent back, whichever occurs first.
Where permitted by law, we may reduce a change-of-mind refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the item.
We do not charge a restocking fee.
After we issue a refund, your bank or payment provider may require additional time to display the funds. This additional provider processing time is outside our control.
Order Cancellations Before Dispatch
If you want to cancel or change an order before dispatch, contact us as soon as possible. We will try to stop processing, but a cancellation or change cannot be guaranteed once fulfilment has started.
If the order has already been dispatched, the return procedure and applicable cancellation rights explained above will apply.
Exchanges
We do not offer direct exchanges. If you want a different item, return the eligible original item for a refund and place a new order separately.
Contact Us
Legal company name: JMF ECOMMERCE LTD
Trading as: Spa Supreme
Company number: 16939103
Registered in: England and Wales
Address and UK return address: 128 City Road, London EC1V 2NX, United Kingdom
Email: contact@spasupreme.co.uk
Phone: +44 7456456605
Support hours: Monday–Friday, 9:00 AM–6:00 PM
Saturday and Sunday: Closed
Time zone: Europe/London (GMT in winter and BST in summer)
Response time: We respond within one business day.