Shipping policy
Last updated: 11 August 2026
This Shipping Policy applies to orders placed with JMF ECOMMERCE LTD, trading as Spa Supreme, through spasupreme.co.uk.
Delivery Area
We currently accept orders for delivery to eligible addresses within the United Kingdom only. The delivery address must be accepted at checkout. We do not currently offer international delivery.
Shipping Service, Cost and Delivery Time
| Service | Shipping cost | Handling time | Transit time | Estimated total delivery time |
|---|---|---|---|---|
| Standard UK Shipping | £5.99 per order | 3-5 business days | 7-15 business days after dispatch | 10-20 business days from order placement |
Business days are Monday to Friday and exclude UK public holidays. Handling time is the period between order placement and handover to the delivery carrier. Transit time begins after the order has been dispatched.
The £5.99 charge applies to each order. Spa Supreme does not offer free standard shipping at this time and does not apply an additional shipping or handling charge after checkout.
Order Processing
After an order and payment are confirmed, processing begins on the next business day. Orders normally require 3-5 business days for verification, preparation and handover for delivery.
Orders are processed by Spa Supreme and dispatched through our fulfilment and delivery network. The fulfilment or dispatch location may differ from our registered office and return address.
Order Confirmation and Tracking
We send an order confirmation to the email address provided at checkout. When tracking becomes available, we send the tracking information using the contact details provided with the order. Tracking can also be checked through our Track Your Order page. A carrier may require additional time after dispatch before the first tracking update appears.
Separate Parcels
Items from the same order may be dispatched in more than one parcel. Separate parcels may have different tracking numbers and may arrive on different days within the stated delivery estimate. No additional shipping charge is added because an order is divided into multiple parcels.
Address Accuracy and Changes
You are responsible for providing a complete and accurate delivery address, postcode, email address and telephone number. Contact us as soon as possible if an address needs to be corrected. We will try to make the change before dispatch, but changes cannot be guaranteed once fulfilment has started.
If a parcel cannot be delivered because the address supplied at checkout was incomplete or incorrect, additional reasonable delivery costs may apply before it can be sent again. We will explain any applicable cost before arranging redelivery.
Delivery Delays
The total delivery estimate is 10-20 business days. Public holidays, severe weather, carrier disruption, address problems or other events outside reasonable control may affect delivery. If a material delay occurs, we will provide available information and take reasonable steps to assist.
If an order has not arrived by the end of the stated 20-business-day estimate, email contact@spasupreme.co.uk with your order number so that we can investigate. This does not limit any legal right you may have where delivery is late or does not occur.
Risk, Lost Parcels and Delivery Damage
Spa Supreme remains responsible for the goods until they are delivered into your physical possession or the possession of a person you identified to receive them, except where you independently appoint a carrier not offered by us.
If tracking shows delivery but you have not received the parcel, or if the parcel arrives damaged, contact us promptly with your order number and relevant details. Photographs of visible damage, the packaging and the shipping label may help us investigate. We will review the matter and provide the applicable remedy in accordance with UK consumer law and our Return and Refund Policy.
Order Cancellations
If you want to cancel an order before dispatch, contact us as soon as possible. We will try to stop processing, but cancellation cannot be guaranteed after fulfilment has started. After dispatch, your rights and the return procedure are explained in our Return and Refund Policy.
Contact Us
Legal company name: JMF ECOMMERCE LTD
Trading as: Spa Supreme
Company number: 16939103
Address: 128 City Road, London EC1V 2NX, United Kingdom
Email: contact@spasupreme.co.uk
Phone: +44 7456456605
Support hours: Monday-Friday, 9:00 AM-6:00 PM
Saturday and Sunday: Closed
Time zone: Europe/London (GMT in winter and BST in summer)
Response time: We respond within one business day.