Cart

Your cart is empty

Shipping policy

Shipping Policy

Last updated: 13 October 2026

This Shipping Policy applies to orders placed with JMF ECOMMERCE LTD, trading as Spa Supreme, through our website, https://spasupreme.co.uk.

1. Delivery Areas

Spa Supreme offers delivery to eligible addresses in England, Wales and Scotland, subject to product availability and supplier delivery coverage.

Delivery availability, shipping charges and estimated delivery times vary depending on the product, supplier and destination.

All applicable standard delivery charges are displayed at checkout before payment is completed.

We do not currently offer international delivery. Delivery to Northern Ireland and British Forces addresses is not available through our standard shipping arrangements unless expressly offered at checkout for a particular product.

2. Order Processing Times

Orders are normally processed within 1–2 business days after payment confirmation.

Order processing includes verifying the order and forwarding the details to the relevant supplier or fulfilment partner.

Business days are Monday to Friday, excluding UK public holidays.

Estimated delivery times are additional to the order processing period unless otherwise stated.

3. VComfort Massage Chair Delivery

VComfort massage chairs are delivered using a specialist delivery service.

Standard Doorstep Delivery

England and Wales

Standard doorstep delivery is FREE.

Estimated delivery time: 3–5 business days following order processing.

Scotland

Standard doorstep delivery costs £75.

Estimated delivery time: 3–5 business days following order processing.

What Standard Doorstep Delivery Includes

Standard delivery is made to the accessible entrance of the delivery address.

Standard doorstep delivery does not automatically include moving the chair into a room, unpacking, assembly, installation or a product demonstration.

Customers are responsible for ensuring suitable access is available to receive their delivery.

Room of Your Choice Delivery

VComfort also offers a premium Room of Your Choice delivery service for eligible massage chairs and delivery addresses in England, Wales and Scotland.

This enhanced service includes a two-person delivery team, placement of the massage chair in the customer's chosen room, unpacking, setup and a product demonstration.

Where necessary, the delivery team may remove and refit certain parts of the chair to facilitate access, subject to suitable doorway widths and property access.

England and Wales

For massage chairs priced below £1,999, Room of Your Choice delivery costs £75.

For massage chairs priced at £1,999 or above, Room of Your Choice delivery is FREE, subject to eligibility and supplier confirmation.

Scotland

For massage chairs priced below £1,999, Room of Your Choice delivery costs £150.

For massage chairs priced at £1,999 or above, Room of Your Choice delivery is FREE, subject to eligibility and supplier confirmation.

Service Availability and Booking

Room of Your Choice is not currently available as a separately selectable delivery upgrade through Spa Supreme's online checkout.

The prices stated above reflect VComfort's published service charges and do not represent additional charges automatically collected by Spa Supreme.

Where Room of Your Choice is expressly included with a particular massage chair, the applicable arrangements will be confirmed in the product information or order arrangements.

Customers wishing to enquire about Room of Your Choice delivery should contact Spa Supreme before placing an order so that availability, eligibility and any applicable charges can be confirmed.

Optional paid upgrades may be introduced on eligible product pages in the future.

Room of Your Choice delivery is subject to delivery location, property access and supplier availability.

4. Furniture Delivery

Our furniture collections are supplied through specialist furniture suppliers and fulfilment partners, including Desser.

Great Britain Mainland Delivery

Standard delivery is FREE for eligible furniture orders of £100 or more.

For orders below £100, a £15 standard delivery charge applies where the relevant shipping rate is available at checkout.

Furniture delivery to Northern Ireland is not currently offered through our standard checkout arrangements.

Estimated Furniture Delivery Times

Smaller furniture items: Approximately 5 business days.

Outdoor furniture: Approximately 10 business days.

Larger indoor conservatory furniture: Approximately 10–20 business days.

Where an individual product page specifies a different estimated delivery time, the product-specific estimate applies.

Smaller furniture items may be delivered by parcel courier. Larger furniture items may require a specialist or two-person delivery service.

Where delivery scheduling is required, the carrier or supplier may contact the customer directly.

5. SaunaPlunge Delivery

SaunaPlunge products are supplied through our specialist fulfilment partner.

Eligible SaunaPlunge products receive FREE standard kerbside delivery to supported mainland England addresses.

Estimated delivery time: Usually within 10 days, subject to product availability and delivery scheduling.

Delivery to Scotland, Wales, remote postcodes and other destinations may require additional confirmation and is not automatically included in the free mainland England delivery service.

Where a delivery destination is not supported at checkout, please contact our customer support team before placing an order.

Standard Kerbside Delivery

Standard kerbside delivery is a one-person delivery service.

The delivery driver will deliver the product to an accessible kerbside location.

Customers must arrange for a responsible adult to be present and provide suitable unloading assistance where required.

Kerbside delivery does not include carrying products into the property, assembly or installation.

6. Optional SaunaPlunge Installation

Installation services are separate from standard kerbside delivery unless explicitly stated otherwise on the product page.

Where available, installation may be purchased as an additional service.

The following installation charges apply to eligible products:

  • 2-person sauna installation: £350.

  • 4–6-person sauna installation: £500.

  • Barrel sauna installation: £900.

  • Ice bath installation: £500.

Installation is subject to product suitability, delivery location, site access and supplier confirmation.

Installation services normally require a two-person team. Barrel sauna installation generally requires a two-day build.

Customers must ensure the installation location is prepared and accessible before the scheduled appointment.

7. Orders Containing Multiple Products

Spa Supreme works with several specialist suppliers and fulfilment partners.

Where an order contains products from different suppliers, items may be dispatched separately and delivered on different dates.

Different products may also have different delivery times and tracking information.

Any applicable standard delivery charges will be calculated and displayed at checkout before payment.

Customers will not be charged additional standard delivery fees after checkout solely because their order is divided into separate shipments.

8. Delivery Tracking and Scheduling

An order confirmation will be sent to the email address provided at checkout.

Once an order has been dispatched, tracking information will be provided where available.

Customers can check available tracking information through our Track Your Order page:

https://spasupreme.co.uk/apps/parcelpanel

For larger or specialist deliveries, the supplier or delivery carrier may contact the customer directly to arrange a suitable delivery date.

Tracking updates may take additional time to appear after dispatch.

9. Delivery Access Requirements

Customers are responsible for ensuring that suitable access is available for the products ordered.

Please check any relevant doorway widths, entrances, hallways, stairways, lifts, vehicle access restrictions and unloading requirements before placing an order.

Any known access restrictions must be communicated to Spa Supreme before delivery.

Where delivery cannot be completed because access information was inaccurate or incomplete, reasonable additional delivery or redelivery charges may apply.

Any such charges will be explained before a further delivery is arranged.

10. Delivery Address Accuracy

Customers must provide a complete and accurate delivery address, postcode, email address and telephone number when placing an order.

If any delivery details need to be corrected, please contact us as soon as possible.

We will make reasonable efforts to accommodate changes before dispatch. However, changes cannot be guaranteed once fulfilment or delivery arrangements have begun.

Where an incorrect or incomplete address prevents successful delivery, reasonable redelivery charges may apply.

11. Delivery Delays

All delivery timeframes are estimates unless a specific delivery date has been expressly agreed.

Occasional delays may arise due to supplier availability, severe weather, public holidays, transport disruption, access restrictions or circumstances outside our reasonable control.

If a significant delay occurs, Spa Supreme will provide available updates and work with the relevant supplier or delivery partner to resolve the matter.

Nothing in this policy limits your statutory rights under UK consumer law where delivery is delayed or does not take place.

12. Damaged, Missing or Incorrect Deliveries

Spa Supreme remains responsible for goods until they are delivered into your physical possession or that of a person nominated by you, except where you independently appoint a carrier not offered by us.

We recommend inspecting the goods and packaging upon delivery where reasonably possible.

If any items arrive damaged, incomplete or incorrect, please contact us promptly.

Where possible, include your order number, a description of the issue and photographs of the product, packaging and shipping label.

We will investigate the matter and provide the appropriate remedy in accordance with applicable UK consumer law and our Return and Refund Policy.

13. Order Cancellations and Returns

If you wish to cancel an order before dispatch, please contact Spa Supreme as soon as possible.

We will make reasonable efforts to stop fulfilment where possible.

If an order has already been dispatched, cancellation and return arrangements will be handled in accordance with our Return and Refund Policy and your statutory consumer rights.

Nothing in this Shipping Policy affects your statutory rights.

14. Native Natural – Luxury Home Comforts Delivery

Our Luxury Home Comforts range includes selected sheepskin rugs, sheepskin beanbags, sheepskin stools and wool blankets supplied through our UK-based fulfilment partner, Native Natural.

Standard Delivery

Free standard UK mainland delivery is included with eligible Native Natural products where indicated on the product page.

Delivery availability is subject to the supplier's coverage and the customer's postcode. Any applicable delivery restrictions or charges will be made clear before an order is completed.

Dispatch and Delivery Times

  • Orders are normally dispatched within 1–2 working days.

  • Delivery is typically completed on the next working day following dispatch.

  • Working days are Monday to Friday, excluding UK public holidays.

  • Delivery times are estimates and are not guaranteed.

Delivery Areas

Standard delivery is available to eligible UK mainland destinations.

Delivery to remote areas, including the Scottish Highlands and islands, and Northern Ireland, is subject to supplier confirmation and may be unavailable or subject to additional charges.

Customers should contact Spa Supreme before placing an order if their delivery location is not supported at checkout.

Delivery Arrangements

Products are dispatched directly from our UK fulfilment partner.

Tracking information will be provided where available.

Orders containing products from different suppliers may arrive separately.

Product Availability

All orders are subject to product availability. If an item becomes unavailable after an order has been placed, we will contact the customer promptly to discuss the available options, including a full refund where the order cannot be fulfilled.

Returns and Cancellations

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

Nothing in this section affects your statutory consumer rights.

15. Contact Information

Legal company name: JMF ECOMMERCE LTD

Trading name: Spa Supreme

Company number: 16939103

Registered address: 128 City Road, London EC1V 2NX, United Kingdom

Website: https://spasupreme.co.uk

Email: contact@spasupreme.co.uk

Telephone: +44 330 122 0833

Customer support hours: Monday–Friday, 9:00 AM–6:00 PM (UK time)

Saturday and Sunday: Closed

Usual response time: Within one business day