Massage Chair Warranty Policy

All massage chairs purchased from Spa Supreme include a 1-year manufacturer's warranty, unless otherwise stated on the relevant product page.

Warranty Coverage

The manufacturer's warranty covers eligible manufacturing defects that occur during the applicable warranty period when the product has been used normally and in accordance with the manufacturer's instructions and warranty terms.

The exact warranty coverage may vary depending on the product and manufacturer. Where additional or different warranty terms apply to a particular massage chair, these may be stated on the relevant product page or within the manufacturer's documentation supplied with the product.

What May Not Be Covered

Depending on the manufacturer's applicable warranty terms, the warranty may not cover issues resulting from:

• Misuse or improper use
• Accidental damage
• Unauthorised modifications or repairs
• Improper installation
• Normal wear and tear
• Failure to follow the manufacturer's operating, care or maintenance instructions

Any warranty claim will be assessed in accordance with the terms applicable to the individual product.

Making a Warranty Claim

If you believe your massage chair has developed a warranty-related fault, please contact Spa Supreme and provide:

• Your name
• Your order number
• A description of the issue
• Photographs or videos showing the issue where appropriate

We may request additional information where reasonably necessary to assess the claim.

Where appropriate, Spa Supreme may liaise with the relevant supplier or manufacturer as part of the warranty claim process.

Your Statutory Rights

A manufacturer's warranty is provided in addition to your statutory rights and does not replace or reduce those rights.

Nothing in this Warranty Policy limits or excludes your statutory rights in relation to goods that are faulty, damaged, not as described or otherwise do not conform to the contract.

Contact Us

Spa Supreme
JMF ECOMMERCE LTD
Company number: 16939103

Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom

Phone: +44 330 122 0833
Email: contact@spasupreme.co.uk

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM
Saturday & Sunday: Closed
Time Zone: Europe/London
Response Time: We aim to respond within one business day.