Frequently Asked Questions
Products
What products does Spa Supreme sell?
We sell personal-care, spa and bathroom accessories, including sleep masks, facial rollers and massage tools, cooling globes, cleansing and body brushes, shower caps, bath pillows, spa headbands and hair towels. Product specifications and available options are listed on each product page.
Are these products medical devices?
No. The products currently sold by Spa Supreme are general personal-care, spa or bathroom accessories and are not presented as medical devices or treatments.
Orders and Payments
Which currency do you use?
All product prices and payments are in pounds sterling, GBP.
Which payment methods are accepted?
Spa Supreme accepts Visa, Mastercard, Maestro, American Express, Discover, Diners Club, UnionPay and Elo cards. Shop Pay, Apple Pay, Google Pay, PayPal and Klarna are also available when supported for the customer’s device, account and order. The payment options displayed at checkout are the options available for that order.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before the order is dispatched, but changes or cancellations cannot be guaranteed after processing has started. After dispatch, the applicable return rights and conditions will apply.
Shipping and Delivery
Where do you deliver?
We currently deliver to eligible addresses in the United Kingdom.
How much is shipping?
Standard UK shipping costs £5.99 per order. The same charge is shown at checkout.
How long does delivery take?
Orders normally require 3–5 business days for handling before dispatch. Estimated transit time after dispatch is 7–15 business days. The estimated total time from order placement to delivery is 10–20 business days. Business days exclude weekends and UK public holidays.
How can I track my order?
When tracking becomes available, it is sent using the contact details provided at checkout. You can also use our Track Your Order page. Tracking may take time to show its first carrier update after dispatch.
Can items from one order arrive separately?
Where an order is dispatched in more than one parcel, each parcel may have separate tracking information.
Returns and Refunds
What are the return and refund timeframes?
- Return request: Notify us within 14 calendar days after delivery if you wish to cancel an eligible online purchase.
- Sending the item back: After notifying us, send the eligible item back within a further 14 calendar days.
- Refund: We issue an eligible refund within 14 calendar days after receiving the returned item or, if earlier, acceptable evidence that it has been sent back.
Full eligibility conditions and procedures are explained in our Return and Refund Policy.
Who pays the return shipping cost?
The customer is responsible for return shipping when returning an eligible item because of a change of mind or an ordering error. Spa Supreme covers reasonable return costs when an item is faulty, damaged, incorrect, incomplete or not as described.
Do you charge a restocking fee?
No. Spa Supreme does not charge a restocking fee.
Can opened personal-care items be returned?
Where an item is supplied sealed for health-protection or hygiene reasons, a change-of-mind return may not be accepted after the seal has been broken. This does not limit rights relating to faulty, damaged, incorrect or misdescribed goods.
What should I do if my order is damaged, incorrect or incomplete?
Email contact@spasupreme.co.uk with your order number, a description of the issue and clear photographs where available. We will review the information and provide the applicable next steps.
Customer Support
Monday–Friday: 9:00 AM–6:00 PM
Saturday & Sunday: Closed
Time Zone: Europe/London (GMT in winter and BST in summer)
Response Time: We respond within one business day.