Frequently Asked Question

What products do you offer?

Spa Supreme is an online store offering massage chairs in the United Kingdom. Our product catalogue includes a range of massage chair models with different specifications and features. Each product listing includes images, specifications, and product information to help customers review available products before making a purchase.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Diners Club, Discover, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days, and standard delivery within the United Kingdom typically takes 5–7 business days. We offer free standard shipping on all orders within the United Kingdom.

Do you offer international shipping?

No, We only ship to United Kingdom now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United Kingdom may return eligible items within 30 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Do you charge restocking fees?

No, Spa Supreme does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Spa Supreme

Address: 128 City Road, London EC1V 2NX, United Kingdom

Phone: +44 7456456605

Email: contact@spasupreme.co.uk

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT+00:00) Greenwich Mean Time (London)
Response Time: We respond within one business day